Replacement Guarantee*

The Replacement Guarantee seeks to assist Buyers who have been unhappy with their purchase on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from Toshakhana.

If Toshakhana has suspicion or knowledge, that any of its buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Toshakhana may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and /or disqualify that User and any related Users from availing protection through this program.

Toshakhana reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Toshakhana may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Returns Policy

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to Toshakhana on the Toshakhana website. Following situations may arise:

1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by Toshakhana.

Return could also result in refund of money in most of the cases.
Points to be noted:

1. Toshakhana can always accept the return irrespective of the policy. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the refund request within 14 days from the date of payment realization. Once Buyer has raised a return request by contacting Us, Toshakhana can choose one of the following options:
1. Replace after shipment collection - Toshakhana has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection - Toshakhana has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
3. Refund without shipment collection - Toshakhana has agreed to refund the buyer without expecting the original shipment back)
4. Replace without shipment collection - Toshakhana has agreed to replace the order without expecting the original shipment back)
5. On certain select days as specified by Toshakhana (such as EOSS) separate policies may be applicable.
In the event Toshakhana accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyer as cash or Toshakhana Money
Further for returns being made by Buyer to Toshakhana of the product, the following parameters needs to be ensured by the Buyer:
 

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from Toshakhana.

Shipping cost for returning the product shall be borne and incurred by Toshakhana.


Replacement

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:
1. Toshakhana can always accept the return irrespective of the policy.
Toshakhana needs to raise the replacement request within 15 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

* Shipping was damaged
* Item was defective
* Item(s) were missing
* Wrong item sent

3. In case Toshakhana accepts the replacement request, Buyer shall be required to return the product to Toshakhana and only after return of the product, Toshakhana shall be obliged to provide the replacement product to the Buyer.

In case Toshakhana doesn't have the product at all, Toshakhana can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by Toshakhana.